Files that do not work with Helium Music Manager

Question

I have one or more files that are not properly read/cause a crash when they are used with Helium Music Manager. Can anything be done about this?

Answer

We would like to have a look at a file that causes this error to be able to solve this bug. Please contact us and we will be able to assist further.

Note
Existing customers can upload files to us from the Customer Center for further analysis. This is the preferred method for existing customers to get prioritized support.

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