Helium Music Manager User Forum

[Fredrik Heidgert]

We recommend a clean install of Helium, by cleaning the registry and folders. Please follow the instructions below:

1. Uninstall Helium Music Manager from Windows Add/Remove programs.

2. Remove any remaining folders (usually located in C:\Program Files\Intermedia Design).

3. Download, unzip and run the following registry file:

http://www.helium-music-manager.com/_pr ... ttings.zip

4. Reboot your computer (THIS IS IMPORTANT!).

5. Download and install the latest Helium Music Manager version from here:

http://www.helium-music-manager.com/_pr ... m_2006.zip

or log in to the User Area to download the latest beta (if available):

http://www.helium-music-manager.com/reg_login.php

6. Install Helium Music Manager.

7. Make sure that as few applications as possible are running in the background (please stop all programs running in the system-tray in the lower right of your screen).

8. Run Helium Music Manager.

If this does not help, you can try to follow the steps as described on the following web site:

http://www.macropool.com/en/download/repair_mdac.html

Important notes:

Some registry cleaning utilities removes essential registry keys for Helium Music Manager. If you are continuing to experience problems, please try to avoid using registry cleaning utilities to see if Helium Music Manager operates successfully.

If you are using a custom Window Manager such as Window Blinds, try to inactivate that temporarily and see if it helps. Some window themes may generate issues.

If you are still experiencing problems, please contact us through our web forms at:

http://helium-music-manager.com/support.php for trial users and:

http://helium-music-manager.com/reg_login.php for owners of Helium Music Manager.