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Freedb does not find my records

Question

Downloading information using the freedb plug-in doesn't give any results. What's wrong?

Answer

The most important things to think about when trying to download information for records from the internet using Helium Music Manager is the following:

1. Download and install the latest freedb plug-in from our web site. If no plug-in is available for download the most recent version is included with Helium Music Manager.
2. Launch Helium Music Manager and browse to the tracks from one single album (you can browse using any view - Music Explorer, Album browser etc).
3. The order of the tracks must be in the same order as they appear on the original record (i.e. first Track 1, then Track 2, etc). Try to sort by the filename column for correct results. If this does not work, you may need to manually sort the files by dragging and dropping them in the correct order.
4. Select all files (correctly sorted from first to last track) from one album at a time and launch the Tag Editor (CTRL-E) or the Tag Editor (sheet) (CTRL-SHIFT-E).
5. Click the Download button at the bottom of the Tag Editor. This will launch the Download Information dialog.
6. Make adjustments as needed and click OK to search for information.

If you won't receive any results, it may be because this album is not listed in any of the online databases.

It is also important that all tracks on the album have the same length as the tracks on the original audio CD.