Frequently asked questions

Below are the most frequently asked questions.

MySQL database cannot be upgraded

When starting a new version of Helium Music Manager, your current database may need to be upgraded.

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iPod, Vista with UAC and Helium Music Manager 2009

Please note that the first time you use your iPod device(s) with Vista (UAC active) you must run Helium Music Manager as an administrator (Run As Administrator).

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Why are my albums split into two parts?

I have one or more albums that are split into several parts. How can I remedy this?

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Problems using EvilLyrics

When I'm trying to use the EvilLyrics plugin to download lyrics, the only result I get is a message saying "Unable to initiate EvilLyrics". How can this be solved?

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Files that do not work with Helium Music Manager

I have one or more files that are not properly read/cause a crash when they are used with Helium Music Manager. Is it possible to do anything about this?

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Unable to log in to the Customer Center

I am unable to login to the UCustomer Center. How can I get the login to work?

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Changed contact information

I have changed my e-mail address, how can I make you aware of this?

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Does another program interfere with Helium Music Manager?

I would like to try and see if it might be another program on your system that interfere with Helium Music Manager. How can I do that?

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Where are my templates and databases stored?

Where are my templates and databases stored?

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Freedb or CDDB does not find my records

When I use the FreeDB orCDDB plugin I won't get any results. Am I doing something wrong?

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Helium Music Manager does not start

Helium Music Manager does not start. What can I do?

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Does Helium Music Manager exist in my language?

Are there any plans for supporting my language in Helium Music Manager?

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