Frequently asked questions

Some questions and problems are common to our users.

We have collected the most frequently asked questions and the most common problems together with answers and solutions.

Please see if there is a proposed solution for your problem or an answer to your question by looking through the articles below.

Helium Music Manager does not start

Helium Music Manager does not start. What can I do?

Unable to log in to the Customer Center

I am unable to login to the Customer Center. What's wrong?

Trial version limitations

What are the limitations in the trial version of Helium Music Manager?

Getting your Apple iPod and iPhone to show

My iPod or iPhone does not show up in Helium Music Manager, what can I do?

Freedb does not find my records

Downloading information using the freedb plug-in doesn't give any results. What's wrong?

Why are my albums split into two parts?

I have one or more albums that are split into several parts. How can I remedy this?

Files that do not work with Helium Music Manager

I have one or more files that are not properly read/cause a crash when they are used with Helium Music Manager. Can anything be done about this?

Changed contact information

I have changed my e-mail address, how can I make you aware of this?

Does another program interfere with Helium Music Manager?

I would like to try and see if it might be another program on your system that interfere with Helium Music Manager. How can I do that?

Where are my templates and databases stored?

Does Helium Music Manager exist in my language?

Are there any plans for supporting my language in Helium Music Manager?

Problems using EvilLyrics

When I'm trying to use the EvilLyrics plugin to download lyrics, the only result I get is a message saying "Unable to initiate EvilLyrics". How can this be solved?

MySQL database cannot be upgraded

When starting a new version of Helium Music Manager, your current database may need to be upgraded.