Helium Music Manager does not start

Question

Helium Music Manager does not start. What can I do?

We recommend a clean installation of Helium Music Manager, by cleaning the registry and folders. Please follow the instructions below:

Uninstall Helium Music Manager from Windows Add/Remove programs.
Remove any remaining folders. These are usually located in

C:\Program Files\Intermedia Software\ (C:\Program Files (x86)\Intermedia Software\ on 64-bit systems)

And your user settings, located in

C:\Documents and Settings\<Username>\Application Data\Intermedia Software\Helium 7\ (if using Windows XP)

or

C:\Users\<Username>\AppData\Roaming\Intermedia Software\Helium 7\ (if using Windows Vista or Windows 7)
Download, unzip and run the registry cleaning file (click Yes when asked if you want to modify the registry).
Download and run the Cleanup utility and click the "Perform Cleanup (Admin Account)" button.
Start the Cleanup utility once again and click "Perform Cleanup (Local Account)" this time.
Reboot your computer (THIS IS IMPORTANT!).
Download and install the latest release of Helium Music Manager.
Make sure that as few applications as possible are running in the background (please stop all programs running in the system-tray in the lower right of your screen. Especially programs such as Windowblinds, which can cause instability in other applications).
Run Helium Music Manager.

Note:

You may be receiving a dialog message saying Error code: 0xAB96E78CB15A0093 when starting. This problem can also be remedied with the instructions above.