This section contains a collection of the most commonly appearing problems, together with solutions.
Helium Music Manager does not start. What can I do?
When using any of the download plug-ins in Helium Music Manager to download pictures and/or information, my computer hangs. What can I do?
I have one or more files that are not properly read, cannot be added to the library or cause a crash when they are used with Helium Music Manager. What can I do?
I have one or more albums that are split into several parts. How can I remedy this?
Downloading information using the freedb plug-in doesn't give any results. What's wrong?
Sometimes when a problem occurs it can be difficult to locate the cause. It can also be hard for us to assist since things like system setup, hardware, operating system, specific Helium Music Manager options etc can be different on a customers machine than in our testing environments.
My album pictures are not shown on my device after synchronization. What's up?