Problems and solutions

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Helium Music Manager does not start

Helium Music Manager does not start. What can I do?

Downloading of information does not work

When using any of the download plug-ins in Helium Music Manager to download pictures and/or information, my computer hangs. What can I do?

Files that cannot be read or written to

I have one or more files that are not properly read, cannot be added to the library or cause a crash when they are used with Helium Music Manager. What can I do?

Why are my albums split into two parts?

I have one or more albums that are split into several parts. How can I remedy this?

Freedb does not find my records

Downloading information using the freedb plug-in doesn't give any results. What's wrong?

Isolating specific problems

Sometimes when a problem occurs it can be difficult to locate the cause. It can also be hard for us to assist since things like system setup, hardware, operating system, specific Helium Music Manager options etc can be different on a customers machine than in our testing environments.

Pictures are not being transferred to my device

My album pictures are not shown on my device after synchronization. What's up?