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Problems and solutions

This section contains a collection of the most commonly appearing problems, together with solutions.

Helium Music Manager does not start

Helium Music Manager does not start. What can I do?

Files that cannot be read or written to

I have one or more files that are not properly read, cannot be added to the library or cause a crash when they are used with Helium Music Manager. What can I do?

Why are my albums split into two parts?

I have one or more albums that are split into several parts. How can I remedy this?

Freedb does not find my records

Downloading information using the freedb plug-in doesn't give any results. What's wrong?

Problems with MDAC and Jet

MDAC (or Microsoft DAC) and Jet are database components in Windows that Helium Music Manager relies on. They can sometimes get broken. Learn how to fix these problems here.

Sometimes when a problem occurs it can be difficult to locate the cause. It can also be hard for us to assist since things like system setup, hardware, operating system, specific Helium Music Manager options etc can be different on a customers machine than in our testing environments.

Pictures are not being transferred to my device

My album pictures are not shown on my device after synchronization. What's up?