Unable to log in to the Customer Center

Question

I am unable to login to the Customer Center. What's wrong?

There may be several reasons to why you cannot log in to our Customer Center. Please read the following text before contacting the support.

Once you have purchased Helium Music Manager there is a delay before you will be able to access the Customer Center. We add each new customer manually so please allow up to 24 hours.
Is your e-mail address and password correct? If you have forgotten your password you can retrieve is from the Forgot password page.
You may be denying cookies on your web browser. To be able to access the Customer Center you will need to enable cookies.

To verify that your settings are correct in Internet Explorer, go to the Tools > Internet Options menu under the Privacy tab. Please make sure that helium-music-manager.com is not in your deny list (on Internet Explorer 7 click the Sites button, otherwise click the Edit button under Web Sites) and that you are not blocking all cookies (click the Advanced button). Also make sure that your privacy settings is not higher than Medium.
You may also be running a too high security level in your browser. In Internet Options in Internet Explorer, please enter the SECURITY page. Click on DEFAULT LEVEL if you are unsure of these settings.
You should also review your firewall-, virus- and/or anti-spam software settings, since they can sometimes prevent users from certain web sites.
Check that your systems date and time is correct. If your systems date and time is invalid you might be unable to log in since the cookie our server tries to create may have expired before it has been created.

Following the advices above should enable you to log in to the Customer Center.